SunStore Terms & Conditions


  1. Introduction 
  • Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using (“Website”) as well as its mobile and software applications.
  • Your access to and use of the Website is on condition that you accept and comply with these Terms.
  • This website is operated by Amperion Energy (Pty) Ltd, trading online as SunStore, and the Terms and Conditions apply to all browsers, purchasers, vendors and other users of the website. If you disagree with any part of the Terms, you may not access the Service.
  • Throughout the Website, the terms “we”, “us” and “our” refer to SunStore.
  • The Website enables you to shop online for a range of goods including solar panels, inverters, batteries and other related items that may change from time to time (“Goods”).
  • By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity.
  • SunStore reserves the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to the website. It is the responsibility of the user to check this page constantly for any changes. Continued use of the Website constitutes acceptance of the most current version of the term.
  • From time to time, the Website may include links to other websites. These links are provided for your convenience to provide further information. SunStore has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You acknowledge and agree that SunStore shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content available on or through any such web sites or services.


  1. Registration 
  • Only registered users may purchase Goods on the Website.
  • To register, you must provide a unique username and password and provide certain information and personal details
  • You agree and warrant that your username and password shall be used for personal use only and will not disclosed by you to other third parties.
  • You agree to notify SunStore immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
  • We will collect the information in line with our privacy policy (“Privacy Policy”). The policy is an annexure to the Terms and Conditions and your access to the Website is on condition that you agree to SunStore's Privacy Policy.


  1. Products and Services 
  • Registered users may place orders for Goods and whether or not SunStore accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by SunStore.
  • Every effort has been made to display as accurately as possible the product information that appear on the Website, including images and colours of the products. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
  • Prior to delivery of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery of the Goods, you may return the Goods only in accordance with the Returns Policy. You can access the Returns Policy here <link>.
  • Any order is subject to cancellation by SunStore should the goods ordered become unavailable due to any cause beyond SunStore’s reasonable control.
  • Prices on goods and services are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. SunStore will not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
  • Listed items are either in stock or out of stock. Some out of stock items can be put on pre-order – and the expected delivery dates provides should be used as a guide.


  1. Online Tools 
  • SunStore may provide optional tools and guidelines on the Website, either developed by SunStore or by third parties.
  • You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional tools.
  • Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


  1. Warranties

    • SunStore is not a manufacturer and to the extent allowed by law:
      • any goods supplied by SunStore are subject to the manufacturing company’s warranty;
      • SunStore can only assist you, as far as reasonably possible, to enforce a warranty against the manufacturer of goods on your behalf.
    • The warranty shall immediately be rendered null and void in the event of any of the following:
      • Failure to use the products in accordance with instructions and specifications provided by the Manufacturer;
      • The product was subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired, installed by persons not possessing the necessary qualifications to do so;
      • The product is not returned with an invoice/verifiable method confirming proof of purchase.


  1. Errors 
  • Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
  • SunStore reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


  1. Payments

    • SunStore is committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
    • Payment can be made for Goods via -
      • Debit card;
      • Credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
      • Direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order.


  1. Shipping and Deliveries 
  • SunStore offers courier as the only delivery method.
  • It will often be necessary to deliver goods in more than one consignment as goods will originate from different suppliers.
  • You will be provided with a single delivery fee for both shipments, even though they will be delivered at different times.
  • For kits (or bundles), where one component is out of stock or on pre-order, you may elect to buy components of the kit individually, where possible, and under the circumstance you may forfeit any saving that would have been obtained if the full kit (or bundle) was purchased.
  • Any delivery note or waybill (copy or original) signed by you or person accepting delivery on your behalf shall be sufficient proof that delivery was made to you. Goods delivered must be checked in order to confirm that the goods delivered are in accordance with the order placed and are free from visible damage/defect. Any discrepancies and/or visible defects must be noted on the delivery note/waybill.


  1. Limitation and Liability 
  • To the extent allowed by law, you agree that SunStore shall not be liable to you or any other person or entity whatsoever in respect of any loss or damage:
    • caused by or arising from any fact or circumstance beyond the reasonable control of SunStore;
    • which is consequential or incidental loss or damage; and/or
    • of any nature arising from or in connection with the supply of goods by SunStore. 
  • You agree to hold harmless SunStore and our parent company, subsidiaries, directors, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference.


  1. Jurisdiction 
  • Any dispute arising out of or related to these Terms and Conditions or the sales transaction between SunStore and you shall be governed by the laws of the Republic of South Africa.


  1. General 
  • In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, the unenforceable portion shall be deemed to be severed from these Terms of Conditions.
  • Such determination shall not affect the validity and enforceability of any other remaining provisions of the Terms and Conditions.
  • These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.


  1. Contact Information 

Questions about these Terms and Conditions should be sent to us at